Refund and Returns Policy
At www.mushroomchocolatebar.shop, we aim to ensure your complete satisfaction with every purchase. However, due to the nature of our products, we have specific guidelines for refunds and returns.
Returns
For health and safety reasons, we do not accept returns of opened or used products. If your order arrives damaged or incorrect, please contact us within 7 days of receiving your item, and we’ll be happy to assist.
Refunds
Refunds are offered only in cases where products arrive damaged, defective, or incorrect. To initiate a refund, please reach out to our customer service team with your order details, and, if applicable, photographs of the item received. Once approved, refunds are processed within 5-10 business days to the original payment method.
Exchanges
If you receive an incorrect item, we offer exchanges at no additional cost. Contact us within 7 days to arrange an exchange, and we’ll guide you through the process.
Cancellations
Order cancellations can be requested within 24 hours of placing your order. After this time, cancellations may not be possible as orders may already be processed for shipping.
Need Assistance?
If you have any questions or concerns about your order, feel free to reach out to our support team at []. We’re here to help!
Shipping
Discreet Shipping to All Locations
We understand the importance of privacy and security when it comes to your purchases. That’s why we offer discreet shipping to all locations, ensuring your order arrives safely and privately, no matter where you are. Our packaging is plain and unmarked, with no mention of the contents or our company name, so you can shop with confidence knowing your privacy is protected. Whether you’re ordering from across town or across the globe, we guarantee your package will be delivered promptly and without drawing any unnecessary attention.